Contact Blocksona
How to reach Blocksona: open a support ticket from your account or email support@blocksona.com for help with skins, credits, refunds, privacy and partnerships.
By the Blocksona teamUpdated
The fastest way: a support ticket
Signed in? Open a ticket from Support tickets in your account. It already knows which account you use, you can attach screenshots, and the whole conversation stays in one place. We reply in English or Chinese.
Write to support@blocksona.com if you can't sign in, if you are a parent writing about your child's account, or for press and partnerships.
What to include
- The email address of your Blocksona account.
- For a skin that came out wrong: the mode you used, roughly when you generated it, and a screenshot.
- For a payment: the date and amount of the charge.
Common requests
- A generation failed. The credit comes back on its own. If it didn't, open a ticket.
- Refunds. Unused credit packs can be refunded within 14 days of purchase; see the terms of service.
- Your data. Ask for a copy of your data or full account deletion. A parent can ask us to delete a child's account and skins at any time. See the privacy policy.
- Installing a skin. Our step-by-step guides for Java Edition and Bedrock answer most questions.
- The creator challenge. Rules and prizes are on the challenge page.
Minecraft or Roblox account problems
We are not Mojang, Microsoft or Roblox and can't help with game accounts, purchases or bans. For those, go to Minecraft Help or Roblox Support.
More about us: About Blocksona.